I left my Amazon Kindle 2 on a Northwest Airlines flight last Friday. I didn’t realize it until late Friday night and I had a packed Saturday followed by a full day of travel on Sunday. On Monday, I placed a call to the Northwest Airlines customer service to let them know that I left my Amazon Kindle 2 (roughly $400 worth of electronic equipment) on one of their planes. (Flight 2149 from Minneapolis to Nashville, Seat 1C to be exact).
The automated reply:
We get lots of stuff left on planes…too much to catalog. Sorry. (Dead air).
Wow. Seriously? Where does this stuff go? eBay? I am going to follow up a little further but I don’t feel very confidant.
Is that the best they can do? Wouldn’t I (and you) be pretty loyal to an airline that went out of their way to help me find my $400 book reader?
Each Kindle has a unique serial number and a unique cellular radio ID. These could be used to help locate your Kindle 2 if anyone tries to re-register it or turn on the wireless. Unfortunately, you may find Amazon and Sprint to be exactly as willing to assist you as Northwest Airlines.
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After 6 months, all unclaimed baggage and stuff left on airplanes is bought by the Unclaimed Baggage Center in Alabama… So maybe you can buy it back for Christmas…
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The answer seems so obvious, but the fact the incident occurred tells me that the airline doesn’t get it. They ought to read and apply Jay Abraham’s “The Strategy of Preeminence” and do all they can for their customers. This also sounds like an opportunity for a business to provide the lost and found service for airlines…
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